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    The ultimate question 2.0 :
DDC 658.872
Tác giả CN Reichheld, Frederick F
Nhan đề The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Frederick F Reichheld, Rob Markey
Thông tin xuất bản Boston, Mass. : Harvard Business Press, 2011
Mô tả vật lý xi, 290 p. : ill. ; 24 cm.
Phụ chú Sách quỹ Châu Á
Tóm tắt With his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success, Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers, Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success
Thuật ngữ chủ đề Success in business
Thuật ngữ chủ đề Customer relations
Thuật ngữ chủ đề Consumer satisfaction
Từ khóa tự do Bí quyết thành công
Từ khóa tự do Quan hệ khách hàng
Tác giả(bs) CN Markey, Rob
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1001|aReichheld, Frederick F
24514|aThe ultimate question 2.0 : |bhow net promoter companies thrive in a customer-driven world / |cFrederick F Reichheld, Rob Markey
260 |aBoston, Mass. : |bHarvard Business Press,|c2011
300 |axi, 290 p. : |bill. ; |c24 cm.
500|aSách quỹ Châu Á
520 |aWith his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success, Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers, Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success
65000|aSuccess in business
65000|aCustomer relations
65000|aConsumer satisfaction
6530 |aBí quyết thành công
6530 |aQuan hệ khách hàng
7001 |aMarkey, Rob
852|a100|bTK_Tiếng Anh-AN|j(3): 000113627-9
890|a3|b0|c0|d0
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