Dòng Nội dung
1
Instrumental English : English for the travel industry / Benedict Kruse, Bettijune Kruse.
New York : McGraw-Hill, 1982
186 p. : ill. ; 23 cm.
2
Manual for travel counsellors / Kenneth N. Carlson.
Lynnwood, Wash. : Rain Belt Publications, c1988.
vii, 304 p. : ill. (some col.), maps ; 28 cm.
3
Manual of travel agency practice / Gwenda Syratt.
Amsterdam ; Boston : Elsevier / Butterworth-Heinemann, 2003
xii, 227 p. : ill., maps ; 25 cm.

Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism.