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Dealing with difficult people / Harvard Business Review Press. Boston, Massachusetts : Harvard Business Review Press, 2018viii, 141 p. ; 18 cm.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.
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HBR guide to dealing with conflict / Amy Gallo. Boston, Massachusetts : Harvard Business Review Press, 2017xxviii, 193 p. ; 23 cm.The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away
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