Dòng Nội dung
1
Conflict resolution : mediation tools for everyday worklife / Daniel Dana.
New York : McGraw-Hill, c2001
xii, 169 p. ; 23 cm.
2
Interpersonal conflict / William W. Wilmot, Joyce L. Hocker.
Boston, Mass. : McGraw-Hill, c1998.
xiii, 290 p. : ill. ; 24 cm.
3
The Tao of negotiation : how you can prevent, resolve, and transcend conflict in work and everyday life / Joel Edelman and Mary Beth Crain.
New York : HarperBusiness, c1993.
xxi, 356 p. ; 21 cm.