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Clash of the generations : managing the new workplace reality / Valerie M Grubb. Hoboken : Wiley, 2016192 p. ; 24 cm."Case studies and strategies for more effective multi-generational management Clash of the Generations explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive
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HBR guide to dealing with conflict / Amy Gallo. Boston, Massachusetts : Harvard Business Review Press, 2017xxviii, 193 p. ; 23 cm.The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away
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