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Learn Reference work : First north american edition / Clara Loewen Sitter; Mary Gosling; Colin Gray.
Friendswood, Tex. : TotalRecall Publications, ©2007.
1 online resource (215 p.) : forms.



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Reference and information services in the 21st century : An Introduction / Kay Ann Cassell, Uma Hiremath.
Neal-Schuman Publishers,Inc : New York , 2004.
xiv, 378 pages : forms ; 23 cm



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Understanding reference transactions : transforming an art into a science / Matthew L Saxton; John V Richardson.
San Diego, Calif. : Academic Press, ©2002.
1 online resource (xviii, 208 pages) : illustrations ; 21 cm