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Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen. Harlow, Essex : Pearson, 2014ii, 435 p. : ill. ; 28 cm.For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.
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Hotel Front Office Management / James A. Bardi Hoboken (N.J.) : John Wiley & Sons, 2011xv, 492 p. : ill. ; 25 cm. "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"
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