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HBR guide to dealing with conflict / Amy Gallo. Boston, Massachusetts : Harvard Business Review Press, 2017xxviii, 193 p. ; 23 cm.The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away
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