Dòng Nội dung
1
Implementing total quality / David L. Goetsch, Stanley Davis.
Englewood Cliffs, N.J. : Prentice Hall, 1995
ix, 285 p. : ill. ; 24 cm.
2
Quality is personal : a foundation for total quality management / Harry V. Roberts, Bernard F. Sergesketter.
Toronto : Maxwell Macmillan Canada ; c1993
xiv, 169 p. : ill. ; 25 cm.
3
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley Davis
Harlow : Pearson Education, 2014
467 p. ; 30 cm.
4
The Deming vision : SPC/TQM for administrators / Gary Fellers.
Milwaukee, Wis. : ASQC Quality Press, c1992
xiii, 209 p. : ill. ; 24 cm.
5
Total organizational excellence : achieving world-class performance / John S. Oakland.
Oxford : Butterworth-Heinemann, 2001
271 p. : ill. ; 24 cm.