Dòng Nội dung
1
Crisis in organizations : managing and communicating in the heat of chaos / Laurence Barton.
Cincinnati : South-Western Pub. Co., 1993
xii, 256 p. : ill. ; 23 cm.
2
Crisis response : inside stories on managing image under siege / Jack Gottschalk, editor.
Detroit : Visible Ink Press, 1993
xxi, 463 p. : ill. ; 24 cm.