Dòng Nội dung
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Communication : a foundation course / Shirley Tyler, Chris Kossen, Charmaine Ryan.
Boston : Prentice Hall, 2002.
xiv, 252 p. : ill. ; 23 cm.



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Creating great choices : a leader's guide to integrative thinking / Jennifer Riel, Roger L. Martin.
Boston : Harvard Business Review Press, 2017
263 p. ; 23 cm.

In Creating Great Choices, Martin and fellow Rotman expert Jennifer Riel vividly show how they have refined and enhanced the understanding and practice of integrative thinking through their work teaching the concept and its principles to business and nonprofit executives, MBA students, even kids.

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Dealing with difficult people / Harvard Business Review Press.
Boston, Massachusetts : Harvard Business Review Press, 2018
viii, 141 p. ; 18 cm.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.


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Decision-making for dummies / Dawna Jones.

370 p. : ill. ; 24 cm.

A hands-on resource that helps leaders understand the impact of their choices-- not only on business, but also on their credibility and reputation. Jones helps you figure out how to choose your actions wisely and confidently.