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Dealing with difficult people / Harvard Business Review Press. Boston, Massachusetts : Harvard Business Review Press, 2018viii, 141 p. ; 18 cm.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.
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Decision-making for dummies / Dawna Jones. 370 p. : ill. ; 24 cm.A hands-on resource that helps leaders understand the impact of their choices-- not only on business, but also on their credibility and reputation. Jones helps you figure out how to choose your actions wisely and confidently.
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