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Brand admiration : building a business people love / C Whan Park, Deborah J MacInnis, A B Eisingerich. Hoboken : Wiley, 2016xvii, 270 p. ; 23 cm."Brand Admiration uses deep research on consumer psychology, marketing, consumer engagement and communication to develop a powerful, integrated perspective and innovative approach to brand management. Using numerous real-world examples and backed by research from top notch academics, this book describes how companies can turn a product, service, corporate, person or place brand into one that customers love, trust
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Greater good : how good marketing makes for better democracy / John A Quelch , Katherine E Jocz. Boston, Mass. : Harvard Business Press, 2007viii, 331 p. ; 25 cm.Because marketing is move democratic than politics. In Greater Good, John A. Quelch and Katherine E. Jocz argue that democracy, like a marketplace, should be driven by a healthy dialogue that benefits all parties." "When governments treat citizens more like consumers - studying their needs, encouraging their feedback, and developing long-term relationships - then democracy becomes more democratic. Managers and marketers, in turn, can learn from democracy s focus on fairness and concern for the greater good." "In a sweeping portrait of business, government, and society, the authors challenge the belief that modern marketing somehow contaminates the political process. In fact, democracy and marketing share six fundamental characteristics: value is exchanged; goods and services are consumed; decisions involve free choice; information must flow freely; a majority of the population actively engages in the process; and they seek to involve as many people as possible." "Isn t it dangerous to treat a politician or social program like a product or a service? In fact, the authors cite compelling examples to show how marketers from Coca-Cola to eBay succeed by supplying not products, but solutions - not functions, but benefits.
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La marque / Benoît Heilbrunn. Paris : Presses universitaires de France-Humensis, 2022126 p. : ill. ; 18 cm."Les marques sont des outils stratégiques de création de valeur pour les entreprises. Elles sont également devenues incontournables dans notre vie quotidienne : chacun en croise en moyenne plus de 3 000 par jour et connaît de l'ordre de 5 000 noms de marque. Loin de se réduire à un nom ou un logo, les marques sont aujourd'hui de puissantes machines idéologiques censées influencer nos façons de penser, de parler et d'agir. Benoît Heilbrunn présente les fonctions et les sources de valeur des marques pour l'ensemble des acteurs du marché (industriels, distributeurs, consommateurs) et propose une réflexion sur les façons dont elles sont devenues des « pourvoyeuses de sens » dans nos sociétés occidentales."--Quatrième de couverture
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