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Eric V HoltzclawLaddering : unlocking the potential of consumer behavior / Eric V Holtzclaw.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]
xvi, 209 p. ; 24 cm.

Marketing and product development best practices for a fragmented economy The rules for marketing and product development have changed forever. You no longer control where and how consumers receive marketing messages. The consumer is in charge, with ever-growing choices and a shrinking decision window. Therefore, it is crucial to understand what drives customer behavior to design products, marketing, and experiences

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Scientific selling : creating high-performance sales teams through applied psychology and testing / Nancy Martini, Geoffrey James.
Hoboken, N.J. : Wiley, 2012
216 p. : ill. ; 24 cm.

Sales managers have the most difficult job in the business world. They are responsible not just for revenue, but also for the hiring, coaching, training, and deployment of the employees who must generate it. Before the advancements that inspired Scientific Selling, sales managers had few tools to help them succeed at these disparate yet essential tasks.

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Tourist behaviour : an international perspective / edited by Metin Kozak, Nazmi Kozak
Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2016
xiii, 184p. ; : ill.,maps ; 26 cm.

This book presents consumer-related topics from both theoretical and practical approaches to building and examining the theory of how consumers think and act within the context of tourism consumption.