Dòng Nội dung
1
Bridges not walls : a book about interpersonal communication / edited by John Stewart.
New York : McGraw-Hill, c1990.
xiv, 466 p. : ill. ; 24 cm.
2
Business and professional communication : concepts and practices / James Benjamin, Raymie E. McKerrow.
New York, N.Y. : HarperCollins College Publishers, c1994
xi, 258 p. : ill. ; 24 cm.
3
Communicating : theory and practice / Terry Mohan, [at]...
Australia : Thomson, 1997
xix, 575 p. : ill. ; 24 cm.
4
Healing conversations : what to say when you don't know what to say / Nance Guilmartin.
San Francisco, CA : Jossey-Bass, 2010
xxii, 213 p. ; 22 cm.

Whether it s the loss of a job, a marriage, or a life, in today s 24/7 world we re increasingly faced with uncomfortable situations where we don t know what to say yet we re called upon to quickly respond -- online or in person. We may fumble, avoid contact, or simply walk away perplexed, thinking we have done a bad job of responding to our friends, family, neighbors, clients, and co-workers. How do we pause, listen, and offer comfort in those hard moments? Filled with touching stories, this practical guide helps us step into someone else s shoes so that we can empathetically learn how to respond in times of need. The revised compact edition includes a new introduction, index and short reflections at the end of each chapter to help readers become more comfortable and effective when offering or accepting comfort in their demanding lives.
5
Interpersonal communication : relating to others / Steven A. Beebe, Susan J. Beebe, Mark V. Redmond.
Boston : Allyn and Bacon, 1999
xv, 432 p. : col. ill. ; 26 cm.