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The heart of change : real-life stories of how people change their organizations / John P. Kotter, Dan S. Cohen. Boston, Mass. : Harvard Business Press, 2002188 p. : ill. ; 24 cm.Moving beyond the process of change Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization#x97;you need to change people's behavior. And that is never easy. The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people's emotions is what will spark the behavior change and actions that lead to success.
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