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The six sigma way : How to Maximize the Impact of Your Change and Improvement Efforts / Peter S Pande, Robert P Neuman, Roland R Cavanagh. New York : McGraw-Hill Education, ©2014xix, 426 pages : illustrations ; 24 cm.Explains the impressive benefits of Six Sigma s improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.
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