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1
Statistical process control : a guide for implementation / Roger W. Berger, Thomas Hart
New York : ASQC Quality Press, c1986
vi, 71 p. : ill. ; 23 cm.

This guide aims to strip away the mystery surrounding statistical process control and to present its concepts and principles in as simple and straightforward a manner as possible. It is directed primarily at American business managers
2
The six sigma way : How to Maximize the Impact of Your Change and Improvement Efforts / Peter S Pande, Robert P Neuman, Roland R Cavanagh.
New York : McGraw-Hill Education, ©2014
xix, 426 pages : illustrations ; 24 cm.

Explains the impressive benefits of Six Sigma s improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.
3
Voice of the customer : capture and analysis / Kai Yang.
New York : McGraw-Hill, 2008
416 p. : ill. ; 24 cm.