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Healing conversations : what to say when you don't know what to say / Nance Guilmartin. San Francisco, CA : Jossey-Bass, 2010xxii, 213 p. ; 22 cm.Whether it s the loss of a job, a marriage, or a life, in today s 24/7 world we re increasingly faced with uncomfortable situations where we don t know what to say yet we re called upon to quickly respond -- online or in person. We may fumble, avoid contact, or simply walk away perplexed, thinking we have done a bad job of responding to our friends, family, neighbors, clients, and co-workers. How do we pause, listen, and offer comfort in those hard moments? Filled with touching stories, this practical guide helps us step into someone else s shoes so that we can empathetically learn how to respond in times of need. The revised compact edition includes a new introduction, index and short reflections at the end of each chapter to help readers become more comfortable and effective when offering or accepting comfort in their demanding lives.
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