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Business communication : process and product / Mary Ellen Guffey. Mason, Ohio : Thomson/South-Western, c20031 v. (various pagings) : col. ill. ; 27 cm.This fourth edition of a text/CD-ROM package in business communication features an expanded chapter on team and small group communication, a new chapter on workplace listening, and expanded material on e-mail, plus exercises on grammar and mechanics, report assignments requiring no outside research...
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