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000
| 00000nam a2200000 a 4500 |
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| 001 | 47476 |
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| 002 | 1 |
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| 004 | 58134 |
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| 005 | 20070509115356.0 |
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| 008 | 170316s1996 cau eng |
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| 009 | 1 0 |
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| 010 | |a 95052763 |
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| 020 | |a1881052818 (alk. paper) |
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| 035 | ##|a33983481 |
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| 039 | |y20170316124812|zanhpt |
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| 040 | |aDLC|cDLC|dDLC |
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| 041 | 0 |aeng |
|---|
| 044 | |acau |
|---|
| 050 | 00|aHF5415.5|b.B367 1996 |
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| 082 | 04|a658.812|220|bBAR |
|---|
| 090 | |a658.812|bBAR |
|---|
| 100 | 1 |aBarlow, Janelle,|d1943- |
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| 245 | 12|aA complaint is a gift :|busing customer feedback as a strategic tool /|cJanelle Barlow and Claus. |
|---|
| 260 | |aSan Francisco :|bBerrett-Koehler., |c1996. |
|---|
| 300 | |a222 p.;|c22 cm. |
|---|
| 650 | 0|aCustomer services. |
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| 650 | 0|aConsumer complaints. |
|---|
| 653 | 0 |aCustomer services. |
|---|
| 653 | 0 |aConsumer complaints. |
|---|
| 700 | 1 |aMøller, Claus,|d1942- |
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| 890 | |a0|b0|c0|d0 |
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