Dòng Nội dung
1
Business communication / Kitty O. Locker, Jo Mackiewicz, Jeanine Elise Aune,...
New York : McGraw Hill, 2023
xxviii, 596 p. ; 28 cm.
2
Conversation transformation : recognize and overcome the 6 most destructive communication patterns / Ben E. Benjamin, Amy Yeager, Anita Simon.
New York : McGraw-Hill, 2012
viii, 246 p. : ill. ; 23 cm.

Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses